{"id":1801,"date":"2025-04-16T17:40:05","date_gmt":"2025-04-16T15:40:05","guid":{"rendered":"https:\/\/www.lesaubergisteslyonnais.fr\/conditions-generales-de-location\/"},"modified":"2025-10-02T10:11:25","modified_gmt":"2025-10-02T08:11:25","slug":"general-rental-conditions","status":"publish","type":"page","link":"https:\/\/www.lesaubergisteslyonnais.fr\/en\/general-rental-conditions\/","title":{"rendered":"Terms and conditions of sale"},"content":{"rendered":"\n<section class=\"heading wp-elements-d65f2c030b3558b485b08168314cd50d wp-elements-d65f2c030b3558b485b08168314cd50d wp-block-acf-heading has-text-color has-primary-color has-background has-white-100-background-color\">\n\t<div class=\"heading__container\">\n\t\t\t\t\t<div class=\"heading__background-picture\">\n\t\t\t\t<img decoding=\"async\" width=\"1920\" height=\"1280\" src=\"https:\/\/www.lesaubergisteslyonnais.fr\/wp-content\/uploads\/2025\/03\/meilleur-hotel-de-lyon-centre.jpg\" class=\"attachment-full size-full\" alt=\"meilleur hotel de lyon centre\" fetchpriority=\"high\" srcset=\"https:\/\/www.lesaubergisteslyonnais.fr\/wp-content\/uploads\/2025\/03\/meilleur-hotel-de-lyon-centre.jpg 1920w, https:\/\/www.lesaubergisteslyonnais.fr\/wp-content\/uploads\/2025\/03\/meilleur-hotel-de-lyon-centre-300x200.jpg 300w, https:\/\/www.lesaubergisteslyonnais.fr\/wp-content\/uploads\/2025\/03\/meilleur-hotel-de-lyon-centre-1024x683.jpg 1024w, https:\/\/www.lesaubergisteslyonnais.fr\/wp-content\/uploads\/2025\/03\/meilleur-hotel-de-lyon-centre-768x512.jpg 768w, https:\/\/www.lesaubergisteslyonnais.fr\/wp-content\/uploads\/2025\/03\/meilleur-hotel-de-lyon-centre-1536x1024.jpg 1536w\" sizes=\"(max-width: 1920px) 100vw, 1920px\" \/>\t\t\t<\/div>\n\t\t\t\t<div class=\"heading__layout\">\n\t\t\t<div class=\"heading__content-wrapper has-white-100-background-color\">\n\t\t\t\t<div class=\"heading__content has-white-100-background-color\">\n\t\t\t\t\t\t\t\t\t<p id=\"breadcrumbs\"><span><span><a href=\"https:\/\/www.lesaubergisteslyonnais.fr\/en\/\">Home<\/a><\/span><\/span><\/p>\t\t\t\t\t\t\t\t\t<div class=\"acf-innerblocks-container\">\n\n<div class=\"wp-block-group heading-content-group is-layout-grid wp-container-core-group-is-layout-96b258e4 wp-block-group-is-layout-grid\">\n<h1 class=\"wp-block-heading has-text-align-left heading__title has-primary-color has-text-color has-xx-large-font-size wp-container-content-32a3e683\">Terms and conditions of sale<\/h1>\n<\/div>\n\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"heading__illustration illustration-with-parallax desktop-only\">\n\t\t\t\t\t<img decoding=\"async\" width=\"350\" height=\"350\" src=\"https:\/\/www.lesaubergisteslyonnais.fr\/wp-content\/uploads\/2025\/04\/ENCRIER.png\" class=\"attachment-full size-full\" alt=\"ENCRIER\" fetchpriority=\"high\" srcset=\"https:\/\/www.lesaubergisteslyonnais.fr\/wp-content\/uploads\/2025\/04\/ENCRIER.png 350w, https:\/\/www.lesaubergisteslyonnais.fr\/wp-content\/uploads\/2025\/04\/ENCRIER-300x300.png 300w\" sizes=\"(max-width: 350px) 100vw, 350px\" \/>\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n<\/section>\n\n\n\t<section\n\t\tstyle=\"padding-top:var(--wp--preset--spacing--theme-default);padding-bottom:var(--wp--preset--spacing--theme-default);\" class=\"block-container align wp-block-acf-block-container has-background has-white-background-color is-layout-flow wp-block-acf-block-container-is-layout-flow\"\t>\n\n\t\n\n<div class=\"wp-block-group has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\">\n<p>They are accessible to visitors during the online booking process for our establishments.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>H\u00f4tel du Simplon: https: <a href=\"https:\/\/www.hotel-simplon-lyon.com\/conditions-generales-de-vente\/\">\/\/www.hotel-simplon-lyon.com\/conditions-generales-de-vente\/<\/a><\/li>\n\n\n\n<li>Hotel Ph\u00e9nix: https: <a href=\"https:\/\/www.hotel-phenix-lyon.fr\/conditions-generales-de-vente\/\">\/\/www.hotel-phenix-lyon.fr\/conditions-generales-de-vente\/<\/a><\/li>\n\n\n\n<li>Hotel Globe and Cecil: https: <a href=\"https:\/\/globeetcecilhotel.com\/conditions-generales-de-vente\/\">\/\/globeetcecilhotel.com\/conditions-generales-de-vente\/<\/a><\/li>\n\n\n\n<li>Comptoir Cecil and Comptoir Ph\u00e9nix restaurants: https:\/\/comptoircecil.com\/conditions-generales-de-vente\/<\/li>\n\n\n\n<li>Club des Aubergistes: https:\/\/www.leclubdesaubergistes.fr\/conditions-generales-de-vente\/<\/li>\n<\/ul>\n\n\n\n<p>In accordance with the provisions of article L221-28 of the French Consumer Code, the consumer unreservedly renounces the right to exercise his or her right of withdrawal in respect of any order for accommodation services from the &#8220;Les Aubergistes Lyonnais&#8221; group of hotels.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Litiges<\/h3>\n\n\n\n<p>In the event of a dispute between the professional and the consumer, they shall endeavour to find an amicable solution.<\/p>\n\n\n\n<p>In the absence of an amicable agreement and in accordance with article L.612-1 of the Consumer Code, the consumer, subject to article L.612.2 of the same Code, has the option of submitting a request for amicable resolution by mediation, within a period of less than one year from the date of his written complaint to the professional.<\/p>\n\n\n\n<p>This establishment has designated SAS M\u00e9diation Solution as a consumer mediation body by means of a membership registered under number 11007\/OC\/2111.<\/p>\n\n\n\n<p>Referral to the Consumer Ombudsman must be made :<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Or by writing to:<br\/>Sas M\u00e9diation Solution<br\/>222 chemin de la bergerie<br\/>01800 Saint Jean de Niost<br\/>Tel. 04 82 53 93 06<\/li>\n\n\n\n<li>Or by email to : <a href=\"mailto:contact@sasmediationsolution-conso.fr\" target=\"_blank\" rel=\"noreferrer noopener\">contact@sasmediationsolution-conso.fr<\/a><\/li>\n\n\n\n<li>Or by completing the online form entitled &#8221; Contact the Ombudsman &#8221; on the <a href=\"https:\/\/www.sasmediationsolution-conso.fr\/\" target=\"_blank\" rel=\"noreferrer noopener\">https:\/\/www.sasmediationsolution-conso.fr<\/a> website.<\/li>\n<\/ul>\n\n\n\n<p><a target=\"_blank\" href=\"https:\/\/www.sasmediationsolution-conso.fr\/\" rel=\"noreferrer noopener\">Regardless<\/a>of the method of referral used, the request must contain :<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>The applicant &#8216;s postal, telephone and e-mail address,<\/li>\n\n\n\n<li>The name, address and Sas M\u00e9diation Solution registration number of the professional concerned,<\/li>\n\n\n\n<li>A brief statement of the facts. The consumer should tell the mediator what he or she wants from the mediation and why, <\/li>\n\n\n\n<li>Copy of the prior claim,<\/li>\n\n\n\n<li>All documents required to process the application ( purchase order, invoice, proof of payment, etc.).<\/li>\n<\/ul>\n\n\n\n<p>The consumer may also lodge a complaint on the online dispute resolution platform at the following address:<a href=\"https:\/\/ec.europa.eu\/consumers\/odr\/main\/index.cfm?event=main.home2.show&amp;lng=FR\" target=\"_blank\" rel=\"noreferrer noopener\">https:\/\/ec.europa.eu\/consumers\/odr\/main\/index.cfm?event=main.home2.show&amp;lng=EN<\/a>.<\/p>\n<\/div>\n\n\n\n<\/section>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"class_list":["post-1801","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - 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